Experience Map Template

An Experience Map Template is a visual tool that captures the full range of interactions and emotions a customer or user experiences with a product or service over time. It outlines various stages of engagement, from initial awareness through to long-term use, including key touchpoints and the emotional responses these elicit. This template helps organizations identify pain points and opportunities for enhancing the user experience, aiming to optimize satisfaction and loyalty across all interaction points.

You can easily edit this template using Creately. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.