Emotion-Based Experience Map

An Emotion-Based Experience Map Template designed to capture the emotional highs and lows of customer interactions with your brand. This template organizes customer touchpoints across key journey stages, allowing teams to visualize emotional drivers, identify pain points, and pinpoint opportunities to enhance satisfaction. With dedicated sections for emotional insights, action points, and stakeholder involvement, it serves as a comprehensive guide to building a more empathetic, customer-centric experience.

You can easily edit this template using Creately. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.